WILL CALL POLICY

If you are local to Southern California, orders can be picked up from our Vernon, CA warehouse. Please select “Local Pickup” (Free) during checkout.

We will contact you as soon as your order is placed to confirm pickup and coordinate. In-stock orders are typically ready for pick up the next business day (Monday–Friday, 6:30 AM to 3:30 PM), but please contact us before or after placing your order to coordinate and confirm.

SHIPPING AND DELIVERY POLICY

LTL Delivery Explanation and Terms

Unless otherwise agreed to in writing prior to shipment, all orders will be shipped via Standard Freight (LTL) Delivery. All Temple of Gainz machines are securely crated and due to their heavy and oversized nature, must be delivered by a licensed common freight carrier (Less Than Truckload, or LTL).

We work with a variety of trusted LTL carriers—including but not limited to XPO, R+L Carriers, and Daylight Transport—and delivery experiences may vary depending on the carrier and personnel involved.

Once your order departs our warehouse, you will receive an email with tracking details to help you prepare for delivery and coordinate acceptance. All deliveries include appointment scheduling and advance notifications.

Freight delivery is handled by third-party carriers. While we partner with companies we trust, Temple of Gainz has no control over the carrier’s schedule, communication, or delivery service once the shipment has left our facility.

In most cases, you will receive faster updates by contacting the carrier directly using the tracking information provided. We are happy to assist with escalations, when necessary, but communication with the carrier is primarily the customer’s responsibility.

LTL Delivery Timing and Availability

When placing an order, it is assumed that you will be available to coordinate and receive your shipment during standard business hours (8:00 AM – 5:00 PM, Monday through Friday) at the shipping address provided. While we cannot guarantee exact delivery timelines, transit times typically range from 1 business day (within California) to 10 or more business days (for East Coast deliveries), depending on your location and the carrier’s freight schedule.

Once a shipment has left our warehouse, you must be available to receive it within the carrier’s delivery window. Carriers will contact you to schedule an appointment—please respond promptly and select the earliest available date.

If a customer is unavailable or unresponsive, the carrier may assess storage, redelivery, or late fees. These charges are the responsibility of the customer and will be invoiced accordingly.

If you anticipate being unavailable during specific dates (e.g., travel or holidays), please leave a note at checkout or contact us immediately after placing your order. While we will do our best to accommodate your schedule, precise delivery dates cannot be guaranteed, and this should be considered before placing your order.

Temple of Gainz, LLC reserves the right to pass on any storage or delay-related charges incurred due to customer scheduling conflicts. We may withhold final delivery or release of the shipment until all outstanding fees are paid in full.

LTL Delivery Process and Curbside Delivery

Carriers are required to call ahead to schedule a delivery appointment. Please ensure the phone number you provide at checkout is accurate and actively monitored.

The carrier’s service includes curbside delivery only, using a liftgate and pallet jack. The driver (only one person) is responsible for placing the crate at curbside or as close to the delivery location as is reasonably accessible.

Inside delivery is not included. If you request inside delivery at the time of drop-off and the driver complies, Temple of Gainz will be charged additional fees by the carrier. These charges will be invoiced and passed on to you.

Most LTL freight carriers operate 26- to 53-foot tractor trailers. Some areas may have access restrictions (e.g., narrow roads, steep driveways, or unpaved surfaces). It is the customer’s responsibility to be aware of such limitations and notify us in advance. If access is restricted, you may need to arrange pickup at the nearest distribution center or provide an alternate delivery location.

Once the crate is unloaded and any visible damages are documented, the carrier’s responsibility is considered fulfilled. They are not responsible for moving the crate indoors, upstairs, or into garages or rooms.

You must inspect the packaging for visible damage before signing the delivery receipt. If damage is present:

• Notate it clearly on the delivery receipt
• Request a damage report confirmation number from the driver
• Take clear photos of the damage
• Email all documentation and images to customerservice@templeofgainz.com

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LTL Delivery – Customer Responsibilities and Expectations

It is the customer’s responsibility to move the crate and/or individual components to the final assembly location. If this presents a challenge, please contact us in advance to discuss alternative arrangements.

While most small or mid-sized components can be handled by one person, larger frame pieces may require two people for safe transport. Machines are shipped disassembled to allow for easier handling and to accommodate standard doorways and hallways.

If you have any questions about machine dimensions, weights, or setup planning, don’t hesitate to contact us—we’re happy to assist.

REMINDER: Moving the machine(s) indoors is solely the customer’s responsibility. If this is a concern, please contact us before placing your order.

If the delivery location is unpaved, steep, or otherwise inaccessible, the driver will deliver as close as safely possible, at their discretion. In such cases, you may need to arrange pickup from a more accessible area or from the carrier’s local terminal.

Temple of Gainz is not responsible for missed or delayed deliveries caused by access issues, customer absence, or carrier-related delays. Redelivery charges may apply and must be handled directly with the carrier.

All Temple of Gainz machines are shipped in heavy-duty wooden crates to protect them during transit. Once delivered and unpacked, disposal of the crate and packaging materials is the sole responsibility of the customer. Please plan ahead and make the proper arrangements before and after taking delivery of your machine.

If you have any questions about the shipping process, crate size, or LTL delivery in general, please reach out to us prior to your order.

Damage Claims and Inspection Requirements

You will be required to sign for delivery of your shipment. Before signing:

• Inspect the crate for visible damage
• Notate any damage clearly on the delivery receipt
• Request a damage report confirmation number from the driver
• Take photos of the damage
• Email the annotated delivery receipt and images to customerservice@templeofgainz.com

We photograph every crate before it leaves our facility and after it is loaded onto the carrier’s truck to confirm it left in perfect condition.

If damage is not properly notated at the time of delivery, we cannot file a freight claim on your behalf. In such cases, any necessary replacement parts and shipping costs will be the customer’s responsibility.