Product & Assembly Disclaimer
Thank you for your interest in Temple of Gainz equipment.
By placing an order, you acknowledge and agree to the following disclaimers, which constitute an integral part of our Terms & Conditions. These terms are legally binding upon purchase and govern all aspects of product delivery, assembly, condition, and post-sale support.
1. Cosmetic Imperfections
All Temple of Gainz machines are designed and engineered in the United States and manufactured overseas. We prioritize performance, durability, and safety, and conduct quality control inspections at both the factory and our Los Angeles warehouse.
Despite individual wrapping and careful handling, minor cosmetic imperfections may occur as a result of international shipping, crating, packaging, and transport. These may include light scuffs, scratches, or superficial blemishes.
Cosmetic flaws do not warrant part replacement and touch-up paint is available upon request & confirmation of cosmetic flaws. Any other minor color variations or aesthetic inconsistencies are not considered defects.
Functional issues or missing components, however, are treated with urgency and will be addressed appropriately.
2. Assembly Requirements
All machines are shipped disassembled and require assembly. We make every effort to provide detailed and accurate assembly manuals or photo guides. Minor variations between production runs may occur and assembly may require a degree of mechanical experience and problem-solving ability.
Commonly required tools include (but are not limited to):
-
Metric Allen (hex) keys
-
Metric wrenches
-
Phillips screwdrivers
-
Hammer and/or rubber mallet
-
Silicone-based lubricants
If you are unfamiliar with equipment assembly or lack the necessary tools, we strongly recommend hiring a qualified professional installer. Temple of Gainz, LLC does not provide in-house assembly services in order to maintain cost-effective pricing.
For professional assembly, we recommend:
-
Southern California: Local technician (please contact us for referral)
-
Nationwide: Fitness Machine Technicians
-
NC, SC, VA: Supreme Assembly Solutions
Note: Due to the size and weight of our equipment, all machines must be assembled by a minimum of two individuals for safety and stability. For questions about complexity or estimated assembly time, please contact us at info@templeofgainz.com.
3. Product Support and Replacement Policy
We are a small but responsive team, and we strive to address all customer support and assembly inquiries within one business day (Monday through Friday).
In rare instances, components may be missing, defective, or damaged beyond cosmetic concerns. When this occurs:
-
If spare parts are in stock, we will ship replacements at no cost.
-
If parts are not available, they will be re-manufactured by our factory and shipped directly to you, which may require additional time.
Replacement Parts Shipping Information
All replacement parts are heavy and must be shipped through UPS Ground or USPS Ground Advantage for safe and reliable delivery. We cover all shipping costs for replacement parts. Due to the weight and size of our components, we do not offer overnight shipping. We understand this may be inconvenient, and we sincerely apologize for any delay. Our priority is to make sure every customer is fully up and running, even if it takes a few extra days for replacement parts to arrive.
In some cases, we may ask that defective or incorrect parts be returned to us for quality control. If so, we will provide a prepaid return label and instructions.
We appreciate your patience and understanding, and we will work diligently to ensure your issue is resolved thoroughly.
Your satisfaction is important to us. If you have any questions, concerns, or require assistance, please do not hesitate to contact our team at info@templeofgainz.com.